Shipping policy

RAISED FERAL COMPANY

Shipping, Exchanges & Store Credit Policy

Effective Date: October 20, 2026
Last Updated: October 20, 2026

At Raised Feral Company, we take pride in providing thoughtfully made clothing for the wild ones in your life. Please review our shipping and exchange policies carefully before placing your order.

1. Shipping & Processing Times

All ready-to-ship orders are processed and shipped within 4 business days of purchase.

Business days are Monday through Friday, excluding federal holidays.
Processing times do not include carrier transit times.
Once your order has shipped, you will receive a shipping confirmation with tracking information, when available.
Delivery times may vary depending on the shipping carrier, destination, and unforeseen circumstances.

During major launches, holidays, or high-volume sales, processing delays may occur. If we cannot ship within the promised timeframe, we will notify you and provide the delay-consent or cancellation and refund options required by law.

2. Shipping Addresses & Delivery

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at info@raisedferalcompany.com.

We cannot guarantee address changes after an order has been processed or shipped.

For missing, delayed, or incorrectly delivered packages, please contact our customer service team so we can assist with reviewing tracking information and determining appropriate next steps.

3. All Sales Are Final

All sales are considered final. We do not offer refunds for changes of mind, sizing preferences, or other discretionary returns.

Eligible full-price merchandise may be exchanged or returned for store credit under the conditions outlined below.

Sale, discounted, clearance, and promotional merchandise is final sale and is not eligible for discretionary exchanges or store credit.

These restrictions do not affect any rights customers may have under applicable consumer protection laws.

4. Exchanges

Exchanges are available on eligible full-price items only.

To qualify for an exchange, merchandise must be:

Unworn, unwashed, and unused
In its original condition
Free of stains, odors, pet hair, or damage
Returned with original tags, when applicable
Accompanied by proof of purchase

All exchange requests must be submitted to info@raisedferalcompany.com for review and instructions before sending merchandise back.

Exchanges are subject to product availability. If the requested replacement is unavailable, eligible merchandise may qualify for store credit instead.

5. Store Credit

Approved returns of eligible full-price merchandise will be issued as store credit rather than a refund to the original payment method.

Store credit is issued for the approved merchandise value.
Original shipping charges are nonrefundable for discretionary returns.
Store credit may be used toward future Raised Feral Company purchases.
Store credit cannot be exchanged for cash, except where required by law.

Store credit will be issued after eligible merchandise has been received and inspected.

6. Return Shipping Costs

Customers are responsible for return shipping costs associated with discretionary exchanges or store-credit returns.

Original shipping fees are nonrefundable unless otherwise required by law.

We recommend using a trackable shipping service when returning merchandise.

7. Damaged, Defective, or Incorrect Items

We carefully inspect orders before shipment. However, if you receive an incorrect, damaged, or defective item, please contact us at info@raisedferalcompany.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs of the affected merchandise, if available

We will review your concern and work toward an appropriate resolution.

Our final-sale policy does not eliminate any remedies required by applicable law, including refunds where legally required.

8. Order Changes & Cancellations

Because we work to fulfill orders quickly, changes or cancellations cannot be guaranteed once an order has entered processing.

Please contact us as soon as possible if you need assistance.

If we are unable to ship an order within the promised timeframe, customers will retain all legally required cancellation and refund rights.

9. Contact Us

For questions regarding shipping, exchanges, store credit, or an existing order, please contact:

Raised Feral Company
Email: info@raisedferalcompany.com
Location: Oregon, United States

We strive to respond to customer inquiries within 1–3 business days.

Made for the wild ones. Thoughtfully crafted for everyday adventures.